They are the banks that IMS uses to clear credit card transactions. 

Yes, to ensure your account runs smoothly, be sure to update IMS regarding any changes to your information immediately. You’ll also need to notify all third parties (such as American Express, Cross Check, Gift Cards, etc.)

Yes, if you signed the initial contract with us for that service. You MUST confirm with us at the time of installation that you wish to accept these forms of payment.  Your application will be submitted to American Express at that time.

No, IMS makes it easy to initiate these services over the phone, so you can get started right away.

No, you many only run transactions for the exact amount of the product or service you are supplying to your customer.

No, the terminal must be batched out daily (within 24 hours of the transaction). The funds will be reviewed and then sent to your account within two business days.  If you have chosen auto-batch as an option on your terminal, you will still need to check to be sure that the terminal has batched out.

Yes, you may use the terminal on any phone line you would like. It dials out to a toll free number, so the customer will not be charged for the call.

Feel free to contact IMS Merchant Service at 1-800-538-1739, ext. 5, Monday through Friday, from  9 a.m. to 5 p.m. CST.  We’ll ship your supplies using regular ground service.  If you would like to receive your supplies sooner, additional shipping charges will be applied. 

Yes, IMS Technical Support is available 24 hours a day, 7 days a week, 365 days a year. You may call us at 1-800-568-9196. Should you need supplies, warranty assistance, or have any other general questions, please call IMS Merchant Service at 1-800-538-1739, ext. 5, Monday through Friday,  between 9 a.m. and 5 p.m. CST. 

Funds are released within 24 to 48 hours after they are batched out from your terminal, as long as your account is in good standing and the transaction is not being audited.

Your gas card will be shipped to you within 6-8 weeks after your installation date, as long as your account is in good standing.

Please contact IMS Merchant Service at 1-800-538-1739, ext 5. You will need a preprinted voided check or a bank letter. The bank letter must be on bank letterhead and have the name of the business, bank account number and routing number. It also must state it can be used by the business for both deposits and withdrawals. Finally, the letter must be signed by the person issuing it from the bank.

Please contact IMS Merchant Service at 1-800-538-1739, ext 5.

Please contact IMS Merchant Service at 1-800-538-1739, ext 5. 

Your processing fees are charged the first day for the following month, unless that day falls on a weekend or holiday. In that case, it will be the day before.

Your lease payment will be charged on the 10th or 25th of each month, unless that day falls on a weekend or holiday. In that case,  it will be the day before. Please contact IMS Merchant Service at 1-800-538-1739, ext 5, to get your date.

Fill out and fax back the supply order form you received with your terminal. If you do not have one, please contact IMS Merchant Service at 1-800-538-1739, ext. 5.

These fees are caused by a credit card transaction that does not qualify for the qualified rates. The most common reasons are: business cards, rewards cards, key entered sales on a swipe account or not entering the avs info on a keyed account.

These are your transaction authorization fees.

Your MasterCard authorization fees and your batch fees are all charged under the POS-WATS fees. So, if you have 5 MasterCard transactions and 5 batches, you will have a total of 10 POS-WATS fees.

MasterCard offline debit cards (PIN debit cards used as credit cards).

Visa offline debit cards (PIN debit cards used as credit cards).

These fees are caused by a credit card transaction that does not qualify for the qualified rates. The most common reasons are: business card, rewards cards, key entered sales on a swipe account or not entering the “avs” information on a keyed account.

The issuing bank of the credit card has refused to approve the transaction. You will need to ask for a different form of payment and you have to wait 24 hours to retry the declined card. 

Be sure to check the roll of paper to make sure it is loaded correctly. It should be feeding from up under the roll and NOT over the back. If it is still not printing be sure you are using terminal paper. To check, scratch a line down the center of each side of the paper using your thumbnail. If there no black line you are not using terminal paper and you will need to order some. If there is a black line, it should be facing you when the paper is loaded.

If the terminal still will not print unplug the terminal for five minutes and try to print again. If it still will not print please contact IMS Technical Support at 1-800-568-9196.

Unplug your terminal and make sure all parts of your two-part power cord are connected. Then plug the terminal into a different wall outlet. If it still has a blank screen, please contact IMS Technical Support at 1-800-568-9196.

Press the "Menu/Cancel" key.

Please contact IMS Technical Support at 1-800-568-9196. You will be asked to do a download of your terminal, so be sure to call on a different line from the one your terminal is on.

Select "Ignore" on the screen. If it does not go away, please contact IMS Technical Support at 1-800-568-9196.

Make sure there is a phone line connected to your terminal. If there is, check to see if there is a normal (non- stuttered) dial tone.

If there is a stuttered dial tone, call your voice mail and mark your messages as read and retry the transaction.
 
If there is a normal dial tone and the transaction will not run, unplug the power to the terminal for one minute and then retry the transaction.
 
If the terminal still says "No Line," please contact IMS Technical Support at 1-800-568-9196.

Unplug the power supply and remove the battery for one minute. Reboot and try the transaction. If it still says "Rad Fail," please contact IMS Technical Support at 1-800-568-9196.

From the main screen, press the far left purple key with the word "More" next to it twice. Then press "Other Setup" F1 and enter the Password. Press the "More" key 5 times then select F2 "Time/Date." Enter the date as MM/DD/YYYY, then press "Enter." Next enter the time as HH/MM/SS (in military time) and press "Enter." Finally, press the "Cancel" key.

Please call the voice authorization number on the side of your terminal, 1-800-228-1111.

No, you must run the transaction for the full amount of the sale.

First you will need the credit card number, expiration date, cvv2 code(security code), credit card billing address and zip code. Select "Sale" and then enter the full 16-digit credit card number and press "Enter." The terminal will then prompt for the "exp date key." Enter the 2-digit month and 2-digit year and press "Enter."
 
The terminal will say "Card Present" --  Press F2 for NO (always select NO)
 
The terminal will say "Phone Order" -- Press F1 for YES(always select YES)
 
The terminal will say "Enter CVV2 Indicator" -- Press F2 for present and the terminal will then say "Sale" and "V-Code." Enter the cvv2 code and press "Enter."
 
The terminal will say "Order Number" -- Enter the order number(it can be any number 1 or higher).
 
The terminal will say "Address" -- Enter the number portion of the billing address for the credit card and press "Enter."
 
The terminal will say "Zip Code" -- Enter the billing zip code for the credit card and press "Enter."
 
The terminal will say "Amount" -- Enter the amount and press "Enter." The transaction will be approved or declined at this point.
 

Press F3 for refund swipe or key enter the credit card number and follow the prompts on the screen.

Press F4 for void. The terminal will say "Void Last Trans." If it is the last transaction, press F1 for Yes. If it is not the last transaction, press F2 for No.

If you selected YES, the terminal will show the transaction information and have F1 Yes, F2 No and F3 Next. If it is correct, select F1, Yes.
 
If you selected NO the terminal will display "Retrieve By" select F2 Acct # then key in the last 4 numbers of the credit card number you want to void and press "Enter."
 
The terminal will show the transaction information and have F1 Yes, F2 No and F3. If it is correct, select F1, Yes.

You cannot void a PIN debit transaction.

From the main screen press the far left purple key with the word "More" next to it. Then select “F2 Settlement.” The terminal will display the amount to be settled and ask you to press “Enter” to confirm the amount.